Job Details: The ideal candidate combines telecom operations knowledge, ServiceNow functional and architecture experience , consulting skills, and delivery leadership. The role will work directly with Network Operations Center (NOC), IT Service Management (ITSM), Configuration Management Database (CMDB), network engineering, architecture, and development teams to translate operational needs into implementable designs and AI-enabled use cases. This is not a pure ServiceNow developer or project manager role. The consultant must understand the business and operational problem, define the solution, coordinate implementation, and communicate effectively with client leadership. Key Responsibilities Act as the primary on-site contact for day-to-day client and workstream activities. Facilitate workshops with NOC, ITSM, CMDB, ServiceNow, and network stakeholders. Translate requirements into functional designs, Low-Level Designs (LLDs), service and attribute mappings, user stories, acceptance criteria, and implementation plans. Coordinate distributed development teams and validate demonstrations against approved requirements. Support ServiceNow capabilities across ITSM, CMDB, Common Service Data Model (CSDM), Event Management, AIOps, Service Mapping, and Service Operations Workspace. Apply an out-of-the-box-first approach and challenge unnecessary customization. Define telecom service models, including Customer-Facing Services (CFS), Resource-Facing Services (RFS), Service Offerings, Configuration Items (CIs), and service dependencies. Support operational use cases such as alert correlation, incident enrichment, impact scoring, similar-incident identification, recommended actions, and intelligent routing. Identify data and relationship gaps affecting service visibility, operational prioritization, and AI accuracy. Present progress, decisions, risks, dependencies, and recommendations clearly to client and OpenKyber leadership. Required Skills and Experience Strong telecom and consulting experience across wireless operations, NOC, service assurance, core network, or OSS/BSS environments. Strong ServiceNow experience across: ITSM CMDB and CSDM Event Management / AIOps Service Mapping Service Operations Workspace Practical understanding of service-to-CI relationships, topology, impacted services, and service-aware incident management. Ability to explain and apply CFS, RFS, Business Service, Application Service, Service Offering, and CI concepts. Experience converting ambiguous operational needs into clear requirements, designs, backlogs, and measurable outcomes. Strong client-facing consulting , workshop facilitation, stakeholder management, and executive communication skills. Experience coordinating offshore or globally distributed delivery teams. Ability to distinguish confirmed requirements, proof-of-concept assumptions, open decisions, and future enhancements. Strong PowerPoint, Excel, Word, analytical, and documentation skills. Ability and willingness to work regularly on site in the Dallas / Fort Worth / Plano area. Preferred Qualifications Previous consulting experience, preferably with a major firm, leading strategy, technology transformation, service operations, or platform implementation engagements for telecommunications clients. Experience with 4G/LTE, 5G Core, UPF, SMF, AMF, IMS, VoLTE, or cloud-based network functions. Experience integrating ServiceNow with telecom network, OSS/BSS, event, or monitoring platforms. Exposure to generative AI, Now Assist, Predictive Intelligence, Virtual Agent, agentic workflows, or AI-enabled operations. Experience with deterministic impact scoring, service-aware correlation, incident intelligence, or next-best-action use cases. Previous wireless-carrier or DISH/Boost ecosystem experience. ServiceNow, ITIL, TM Forum, telecom, cloud, or project-management certifications. Ideal Candidate A telecom transformation consultant with strong ServiceNow fluency who can operate independently with client stakeholders, connect business requirements to platform implementation, guide developers, and become a trusted extension of the engagement lead.
For applications and inquiries, contact:hirings@openkyber.com
...to complete the required employment eligibility verification form upon hire. Ruveon is an E-Verify Employer. Location: United States : Iowa : Muscatine Division: Crop Science Reference Code: 885773 Contact Us Email: hrop_usa@bayer.com
...evening scholar, parent or other school events that do not exceed more than three (3) hours per event, including Report Card Nights, Open House, Scholar Exhibitions, etc. Serve actively on at least one (1) School- established action committee during the school year....
...Branch Manager- Traffic Control Title: Branch Manager- Traffic Control Classification: Exempt About the Organization... ...Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in...
...Care Associate I will assist with meal preparation, clean-up, and food purchasing, while encouraging client participation. Under the... ...supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve...
...division of WheelHouse IT, an established managed IT services provider. We build and redesign WordPress websites and run ongoing SEO, social media, blogging, and digital strategy programs for clients in healthcare, legal, construction, insurance, non-profit, and the broader...