Job Description

Join a dynamic and service-driven team dedicated to delivering exceptional property management solutions. As an Account Manager, you will be the primary point of contact for a portfolio of clients, ensuring their needs are met with professionalism and care. This role is ideal for individuals who thrive on building strong client relationships, proactively solving problems, and identifying opportunities for improvement. The company values teamwork, a heart of service, a willingness to learn, a culture of safety, and the pursuit of excellence. If you are passionate about client satisfaction and continuous improvement, this is an excellent opportunity to make a meaningful impact.

Responsibilities

• Serve as the single point of contact for assigned clients, ensuring clear and consistent communication.
• Develop a thorough understanding of each client’s property, priorities, and expectations, and document key information in Aspire.
• Maintain regular communication with clients, proactively addressing issues before they arise.
• Manage annual contract renewals and ensure client retention through exceptional service.
• Conduct twenty property reviews each week, ensuring every property is walked at least once per quarter, with additional attention to larger or high-priority accounts.
• Inspect properties for quality and adherence to maintenance standards, documenting findings and communicating any issues to the maintenance manager.
• Identify and present opportunities for property improvements, including enhancements, irrigation, drainage, lighting, seasonal color, and repairs.
• Respond to client issues within four hours, route concerns to the appropriate team members, and ensure timely resolution and client satisfaction.
• Log and analyze recurring issues to address root causes and prevent repeat complaints.
• Build and present proposals for property enhancements, confirming scope, pricing, and timing with clients before scheduling work.
• Follow up on all proposals and coordinate handoff of sold work to the production team with complete documentation.
• Refer large projects to designers while maintaining the client relationship throughout the process.
• Monitor client retention, report potential losses, and develop proactive plans to retain at-risk clients.
• Conduct exit interviews with departing clients and document feedback for continuous improvement.
• Manage collections for past-due balances, maintain accurate records of client communications, and resolve billing questions in collaboration with the finance team.

Qualifications

• Strong client relationship management and communication skills.
• Ability to proactively identify and resolve issues with a focus on client satisfaction.
• Organizational skills to manage multiple accounts and property reviews efficiently.
• Attention to detail in property inspections and documentation.
• Experience in presenting proposals and managing contract renewals is a plus.
• Team-oriented mindset with a willingness to learn and contribute to a culture of safety and excellence.
• Proficiency with documentation and workflow management tools such as Aspire is beneficial.

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